1.  Information We Collect

The policy applies to the data/information acquired from the Patient Registration Process (clinic or website) related to the patients’ requests:

Personal Data
On the Patient’s Registration, we may ask you to provide certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

• Complete Name
• Email address
• Phone number
• Birthdate
• Valid ID or PWD or Senior ID information
• Payment information (if applicable)
• Any other related information you provide to us

2.  How We Use Your Information

We use the collected data for various purposes, including:

• To provide, administer, and manage the medical diagnostic requests either directly or through their guardian and/or employers
• To improve, personalize, maintain, and expand our website
• To communicate with you, including sending updates, newsletters, or promotional materials (if you’ve opted-in)
• To process and provide diagnostic and medical transactions
• To respond to patient service requests and support
• To monitor and analyze usage to improve the website
• To detect, prevent, and address technical issues

3.  Sharing and Non-Disclosure of Your Information

We will not sell, rent, or otherwise share your personal and health/medical information with third parties except in the following situations:

• Service Providers: We may employ third-party diagnostic testing facilities and medical professional individuals, agents and other organizations ("Service Providers") to provide the medical diagnostic services requested by the patients,
• Third Party agents to perform website-related services, or assist us in analyzing how our website is used.
• Non-Disclosure: These third parties have access to your Personal and medical/health Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
• Legal Requirements: We may disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Business Transfers: If we are involved in a merger, acquisition, or asset sale, your Personal and Medical/Health Data may be transferred. We will provide notice before your Personal Data becomes subject to a different Privacy Policy.

4.  Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our website and hold certain information. Cookies are small files placed on your device to help us identify you and improve your experience. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some parts of the Site may not function properly.

5.  Storage and Security of Your Information

We take the security of your information seriously and have implemented reasonable technical and organizational measures to protect it. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

The information and medical diagnostic tests transactions are securely stored in the branch’s storage files, while the digital copies stored in an encrypted computer database servers.

Retention of such data is ten (10) years as per DOH Administrative Order 2022-0007 Philippine Standards on the Retention Period of Documents, Records, Slides and Specimens in Clinical Laboratories.

6.  Your Data Protection Rights

You may have certain rights regarding your personal data, including:

• Access: You can request a copy of your personal data that we have collected.
• Correction:You can request that we correct any information that you believe is inaccurate or complete information that is incomplete.
• Deletion: You can request that we delete your personal data, subject to certain limitations.
• Object to Processing: You can object to the processing of your personal data in certain circumstances.
• Data Portability: You can request that we transfer your personal data to another organization or to you in a structured, commonly used, and machine-readable format.

7.  Third-Party Links

Our website may contain links to third-party websites that are not operated by us. We are not responsible for the content or privacy practices of third-party sites. We recommend reviewing the privacy policies of any third-party websites you visit.

8.  Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal data from children under 13. If you are a parent or guardian and you believe we have collected personal data from a child under 13, please contact us immediately, and we will take steps to remove such information.

9.  Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and in our clinics and updating the "Effective Date" at the top of the policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted.

10.  Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us the Data Privacy Officer at:

• Email: alviarmedicallaboratories@gmail.com
• Main Office Address: Unit 814 2301 Civic Place Bldg Civic Drive Filinvest Alabang Muntinlupa Metro Manila, Philippines.
• Phone: 8831-5083 and 8638-4937